Service / FAQs

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We hope you find the information you are looking for. If you don't please contact the retail outlet where you bought your Grand Hall product. Please remember that Grand Hall accepts no responsibility for any damage caused as a result of following these instructions. See our Terms Of Use for more information.

Q. Quelles sont les dimensions disponibles pour le Heatstrip ?

THH1500 850 x 170 x 40 mm 1500 Watt x 230V x 50Hz THH2400 1330 x 170 x 40 mm 2400 Watt x 230V x 50Hz THH3200 1770 x 170 x 40 mm 3200 Watt x 230V x 50 Hz

Q. Qu’est ce que le Heatstrip ?

Le Heatstrip est un radiateur électrique rayonnant à forte intensité, utilisable à l’extérieur ou à l’intérieur en conditions extrêmes. Très fin, le Heatstrip prend peu de place, mais son efficacité permet de chauffer une terrasse en 10 minutes. Cette efficacité surprenante ne l’empêche pas d’être économe en énergie.

Q. Comment fonctionne la technologie du Crossray® infra-rouge ?

Le modèle déposé du brûleur Crossray® change la façon de griller. Cette technique révolutionnaire emploie 2 ou 4 brûleurs à infra- rouge montés verticalement qui permet une surface de cuisson uniforme. La chaleur infra-rouge imprègne la nourriture et garde le moelleux. Intensité de l’acier. Avantage du gaz - pas d’ éclaboussures de graisse. Crossray® est la meilleure façon de griller rapidement avec une énergie mieux répartie.

Q. What would cause a stainless steel grill lid to discolor?

Weathering and high heat can cause a stainless steel outdoor kitchen hood to turn tan in color. This is not to be confused with rust and is not a product defect. Machine oils used in the manufacturing process of stainless steel as well as cooking oils and a dirty hood can also encourage discoloration if the hood is not cleaned BEFORE INITIAL use.

Q. How do I locate my serial number?

To identify the serial and model numbers for your outdoor kitchen look for the primary, silver color CE label. Depending on your outdoor kitchen model, the primary silver CE label will either be on the control panel bottom right-hand side or on the back of the outdoor kitchen head.

Q. Does the location of my outdoor kitchen effect its performance?

Yes, the location of your outdoor kitchen can have an effect on its peformance. Strong winds and low temperatures can effect the heating and performance of your gas outdoor kitchen so factor in these elements when positioning your outdoor kitchen for cooking. Never use your outdoor kitchen in a garage, porch, shed, breezeway or any other enclosed area. Your outdoor kitchen is to be used outdoors only (at least 60cm from the back and side of any combustible surface). Do not place your outdoor kitchen under any surface that will burn and do not obstruct the flow of ventilation air around the outdoor kitchen housing. Your outdoor kitchen is not intended to be installed in or on recreational vehicles and/or boats.

Q. Which gas pressure regulator do I need?

Your Grand Hall outdoor kitchen requires a gas pressure regulator. Ask your retailer which pressure regulator you will need.

Q. What are flame tamers?

Flame tamers protect the burners against drippings and direct flame. They also help spread the heat more evenly over the cooking surface, making the outdoor kitchen work more efficiently and can help give a more aromatic flavor to your food.

Q. How do I use the smoker box?

Place herbs and aromatic wood in the smoker box. Remove one flame tamer and place the smoker box in its place with the cooking grid above. While using the smoker box cook on a low or medium heat to achieve perfect smoke infused food.

Q. What's the difference between direct and indirect cooking?

Direct cooking is the traditional barbecue cooking method, where food is cooked directly on the cooking grids or hot plate with the hood open. Indirect cooking is where the food is cooked on all sides, like an oven. The burners directly underneath the food are turned off, while the burners to the sides of the food are on. Alternatively, the food can be placed on the warming rack. Indirect cooking must be done with the hood down.

Q. How do I light my Grand Hall outdoor kitchen?

Place your outdoor kitchen on level, sheltered ground. Check that there is enough gas in the cylinder and turn the gas on. Light the burners starting from the burner which is the farthest away from the gas source to help eliminate air pockets in the manifold. Preheat your outdoor kitchen for at least 10 minutes before use and a maximum of 5 minutes if the hood is down with all main burners on HI.

Q. How do I manually light my outdoor kitchen?

If your Ignition fails to work or your battery needs replacing you can easily light your outdoor kitchen through the lighting hole on the side of the outdoor kitchen bowl using the 15cm lighting stick that hangs down from the side of your outdoor kitchen. You DO NOT need to remove the cooking grids or flame tamers to light the outdoor kitchen manually.

How to light your outdoor kitchen manually:

1. Familiarize yourself with the safety warnings online, or in your Owner's Manual. Do not smoke while lighting your outdoor kitchen or checking gas supply connections. 2. Be sure the LP gas tank is filled, or the natural gas quick disconnect hose is attached to the gas source. 3. Check that the end of each burner tube is properly located over each valve orifice. 4. Make sure all gas connections are securely tightened. 5. Open the outdoor kitchen hood.

Warning: Failure to open the Grill Lid during the lighting procedure could result in a fire.

6. Set control knobs to OFF and open the LP gas tank valve slowly until 1/4 to 1/2 open. For natural gas open the shut off valve at source completely. 7. Place a lit match into the manual lighting stick and put it through the lighting hole on the side of your outdoor kitchen. 8. Turn the nearest primary burner control knob to the HIGH setting to release gas. The burner should light immediately.

Warning: Never lean over the cooking area while lighting your outdoor kitchen. Keep your face and body a safe distance (at least 45cm) from the lighting hole or burners when lighting your outdoor kitchen manually.

Q. What causes grill parts to rust and what effect does it have on my outdoor kitchen?

Rusting is a natural oxidation process and may appear on cast-iron and steel parts. Rust will not effect short term performance of your outdoor kitchen. Stainless steel grill parts will not rust. However, weathering and extreme heat can cause a stainless steel hood to turn a tan color. This is discoloration and is not considered a manufacturing defect.

Q. How do I maintain porcelain coated accessories?

CARING FOR PORCELAIN COATED ACCESSORIES

Although there is no way to prevent rusting you should follow these maintenance steps to help protect your porcelain coated cooking grids and reduce the risk of rusting. The process below should be followed with all porcelain coated cooking grids:

Step 1: Before initial use, thoroughly wash your cooking grids with a mild detergent and rinse with hot water. Dry the grids immediately using a soft cloth or paper towels.

Step 2: Before cooking, apply a thin layer of cooking oil, spray or shortening to all sides of the cooking grids. The coating helps to prevent food from sticking and will reduce rusting if the porcelain cooking grids become scratched or chipped.

Step 3: After each use wipe the cooking grids clean with a paper towel and cooking oil. To remove stubborn food residue you can wash cooking grids with a brass or nylon brush. Once dry, apply a thin layer of cooking oil, spray or shortening to all sides of the cooking grids.

Note: Never use a metal wire brush or metal scraper to clean your outdoor kitchen. The sharp edges will scratch or chip porcelain coated parts which will promote rusting.

After cleaning, heat your grill for a maximum of five minutes to dry the parts.

Q. How do I maintain cast-iron accessories?

CARING FOR CAST-IRON ACCESSORIES

With proper conditioning cast-iron accessories will perform consistently for years. Although the cast-iron accessories we offer have a light porcelain coating the following process is required for proper maintenance of any cast-iron accessory:

Step 1: Apply a thin layer of cooking oil, spray or shortening to all sides and edges of your cast-iron accessory.

Step 2: Preheat your grill on HIGH for 3 to 5 minutes. Turn the temperature to LOW and place your accessory into your warm outdoor kitchen for 2 to 3 minutes with the hood down. Turn the outdoor kitchen OFF and leave your accessory inside the outdoor kitchen until cooled.

Step 3: Repeat this procedure until your cast-iron accessory develops a well seasoned matte appearance.

Q. How do I clean the cooking components?

Cooking components should be cleaned before initial use and as needed:

Use a fiber or brass cleaning brush to clean the interior of your outdoor kitchen bowl, cooking grids, flame tamers and grease containers. Never use a metal wire brush or metal scraper to clean your outdoor kitchen because the sharp edges will scratch stainless steel surfaces and chip porcelain finished parts which will promote rusting.

Stainless steel cooking grids: Before initial use and as needed, wash your grids with a mild detergent and rinse with hot water. For stubborn food residue use a fiber or brass cleaning brush.

Porcelain coated cast-iron cooking grids: Before initial use and as needed, wash grids with a mild detergent and rinse with hot water. For stubborn food residue use a fiber or brass cleaning brush. Dry immediately, using a soft cloth or paper towels. Before cooking, apply a thin layer of cooking oil, spray or shortening to all sides of cooking grid.

Flame tamers: To reduce the chance of flare-ups, flame tamers should be cleaned whenever food or grease drippings accumulate. Brush off flame tamers with a fiber type brush to remove stubborn food residue.

Cleaning the grease containers and heat shield: To reduce the chance of fire, the grease draining tray, grease receptacle and heat shield (select models) should be inspected before each grill use. Remove grease (a plastic spatula works well) and wash grease tray and receptacle with a mild soap and warm water solution.

Q. How do I clean the grill interior?

The Grill Interior should be cleaned at least once a year or as needed:

Use a fiber or brass cleaning brush to clean the interior of your outdoor kitchen. Never use a metal wire brush or metal scraper to clean your grill. The sharp edges will scratch stainless steel surfaces and chip porcelain finished parts which will promote rusting. It is important that you turn all Control Knobs and the gas tank valve to the full OFF position.

Q. Can I convert my outdoor kitchen from one fuel type to another, e.g. from LP Gas to Natural Gas?

No, your gas outdoor kitchen is manufactured to exact specifications and is certified for Liquid Propane (LP Gas) use only. Any attempt to convert your outdoor kitchen is dangerous and will void your warranty.

Only the Elite range can be converted to natural gas. Conversion kits for the Elite range are available. Conversions must be recognized by a professional electrician.

Q. How do I get a replacement part?

Grand Hall Europe stocks manufacturer supplied replacement parts for your gas outdoor kitchen model. Please follow these steps for fast and accurate part replacements: - Locate the serial and model numbers of your outdoor kitchen as found on the silver CE label - Return to your Grand Hall retailer and let them know the part your need to replace for your outdoor kitchen, the retailer will contact the local Grand Hall partner to obtain the spare part needed

Q. Why won't my outdoor kitchen light?

Grand Hall outdoor kitchens come equipped with electronic ignition for simple, one touch lighting of each burner. If the electronic ignition is not working it may be time to change the battery – see your manual for details. Manuals can be downloaded here.

Check that there is gas in the cylinder, and that the cylinder valve is turned on!

Light the burners starting from the burner which is the farthest away from the gas source to help eliminate air pockets in the manifold.